Confidentiality
What you tell us is confidential from your very first enquiry, whether or not you go on to instruct us.
Personal injury solicitors, Manchester
Calm steps after an accident
Injured on the road, at work or in a public place, or helping someone who was? This page explains what is worth keeping, how a claim usually starts and how to reach us in confidence. Nothing here is advice on your own case.
- +44 0000 000000
- Mon to Fri, 9am to 6pm
- Confidential enquiries
Witnesses
Medical records
After an accident
Worth keeping, if you can
General information, not advice on your situation.
- Photos of the scene and vehicles
- A and E and GP records
- Witness names and numbers
- Copies of police or incident reports
- Receipts for costs and travel
Please send no documentsWe ask for records after the first conversation, through a secure channel.
Claim types
The claims we handle
Each area below has its own page in the full site, covering who it usually concerns, what the first conversation covers and common questions.
- i
Road traffic accidents
Drivers, passengers, cyclists and pedestrians injured on the road, including claims involving uninsured or untraced drivers.
- ii
Accidents at work
Injuries at work and some industrial illnesses, where a claim is usually made against the employer and its insurer.
- iii
Accidents in public places
Trips, falls and other injuries in shops, on pavements or on premises run by councils and businesses.
- iv
Fatal accident claims
Claims by bereaved families and dependants after a death caused by an accident.
We also act in employment and consumer disputes.
We do not publish settlement figures or typical payouts. The value and length of any claim depend on facts we can only assess once we have spoken with you.
After an accident
What is worth keeping
These notes cover details that are easy to lose in the first days. You do not need all of them; keeping whatever you already have is enough.
Health and safety come first. This list is for after you have been treated and are safe.
Keep, do not uploadAfter the first conversation we agree which records are needed and how to send them securely.
Photos
Pictures often explain an accident better than words. Only take what you can without putting yourself at risk.
Medical records
Treatment records may be needed later. Please do not upload them to us; simply keep them together.
Witness details
Memories fade quickly. A name and a number, given willingly, is enough.
Official records
Reports and letters form the backbone of a claim. Ask for advice before signing anything you do not understand.
About time limits
Claims are subject to time limits set by law.
Every claim is subject to a legal time limit. Limits vary with the type of claim and the circumstances, and some can be shorter than people expect. We do not state a specific period here; a solicitor can tell you which limit applies to you.
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How it works
From first call to instruction
Every claim starts with the same general steps. At no stage do we promise an outcome, an amount or a timescale.
- 1
Your enquiry
You call or complete the short form. We ask only what we need to call you back.
- 2
Conflict check
Before we talk in detail, we check that we have no relationship with the other side. If we do, we tell you straight away.
- 3
First conversation
We discuss what happened in general terms, which records may help and how your claim could be funded.
- 4
Instruction and records
If you decide to go ahead, we confirm terms in writing and collect records through a secure channel.
How we work
Our principles for first contact
These apply to everyone who contacts us and follow from our professional obligations.
Only what we need
The form asks for a name, a number and the type of accident. Medical details come later, and only as far as needed.
Funding in writing
Before you sign anything, we explain in writing how your claim is funded and what may be deducted from damages.
No referral fees
We do not buy leads, pay for referrals or take payment for passing claims on. Enquiries come straight to us.
Questions
Common questions
General answers only. For your own situation, please speak to one of our solicitors.
Do you offer no win no fee?
We may offer a conditional fee agreement, often called no win no fee. If the claim succeeds, a success fee may be deducted from your damages; in personal injury claims it is capped at 25% of general damages and damages for past financial loss. If the claim fails you would not usually pay our fees, but other costs can arise depending on the agreement and any insurance. We explain all of this in writing before you sign.
Why does the form not ask for medical records?
Medical information is sensitive, and collecting it before anyone has spoken creates risk without benefit. We ask for records after the first conversation, through a secure channel.
Can you tell me what my claim is worth?
Not before we have seen the facts and the medical evidence. We do not publish typical payouts because every claim is different, and any figure given too early would only mislead.
An insurer has contacted me. What should I do?
Keep every letter and note every call. It is sensible to get advice before accepting an offer or signing anything. This is general information, not advice on your situation.
Contact
A confidential first contact
A name, a phone number and the type of accident are all we need. Your enquiry is seen only by our solicitors.
- Phone
- OfficeManchester, meetings in person or by video
- HoursMonday to Friday, 9am to 6pm
Conflict check. We cannot act where we already have a relationship with the other side, so we may ask who they are before we talk in detail. We use this only for that check.